Booking Questions

How do I book a cruise?

You can simply submit our online booking form, send us an email at theteam@cruisefinder.com.au or simply call us on 1800 074 477 and one of our enthusiastic, knowledgeable representatives will be glad to help you. We will help you pick the cruise that fits your vacation schedule, tastes, and budget.

Why should I book with Cruisefinder.com.au?

There are a number of reasons to book with Cruisefinder.com.au. We are a division of Bicton Travel Pty Ltd. Bicton Travel is acknowledged as Perth’s Leading Cruise Specialist Agency. Winners of multiple awards, we are members of Cruiseco, International Cruise Council Australasia & Virtuoso. Membership of these associations allows us to bring you the best and most current deals on offer. We are a Part of the largest group of independent Travel Agencies in Australia, Travelscene American Express. Membership in Travelscene American Express also provides preferred agreements with airlines & tour operators, giving us access to exclusive deals. We welcome payment by American Express and charge no merchant fee. Our Staff have experienced cruising on all major cruise lines including P&O, Princess, Cunard, Seabourn, Silversea, Seadream, Discovery, Royal Caribbean, Holland America, Norwegian Cruise Lines, Star Cruises & Star Clipper.

How can I be sure you’re legitimate?

We’re a member of the International Cruise Council of Australia, You may contact the cruise line that you are considering and ask them about us. We will be glad to give you any information that will make you feel comfortable with us.

Our Travel Agents:
ABN: 81 082 966 005
TA Licence: 9TA1062.

Why are your rates better than most other travel agencies?

Cruisefinder.com.au have much better rates as we are preferred with cruise lines and wholesaler that give us much better rates and discounted rates. Often we have group rates that your local agent doesn’t have. We are informed immediately of special regional, last minute, and senior promotions. Our agents are trained to ask for the best deal and most corporate intensive agencies are not. By specializing in cruises, we’re also very good at finding them at the best prices, often passing on our margins to you in the form of greater discounts.

Is it better to book my cruise early or wait for a last minute discount?

Cruisefinder.com.au recommends that you book in advance as then you will have access to a specific Cabin category, bedding configuration, handicapped facilities, Seating times at dinner and the table size. If you didn’t book early and waited yes you may be able to find a cheaper rate but you won’t have the option of the location of your cabin and it will probably be an inside cabin, plus you will have second chose to most things like dining options for example.

Most people book 8 months to as much as 18 months in advance. You can always cancel, but of course you have to outlay the money for the deposit. Refunds on deposits are slow, however, and may take up to two months.

Why can’t I just Deal with the cruise line directly?

As a Top Producer with most cruise lines, we often get special and exclusive rates that are not available to other travel agents, much less the public. Furthermore, at cruisefinder.com.au you deal with one agent with whom you’ve developed a relationship. Most cruise lines have hundreds of reservations agents. To them, you’d be just another passenger. To us, you’re a valued client.

What is a “Category Guarantee”?

Most upgrades go to passengers who book early and buy the lowest category on the ship in the form of a “Category Guarantee.” A “Category Guarantee” means that when you book your cruise, you are not assigned a cabin number; you are simply guaranteed that category or better. Since most people who cruise simply want to get the best price, “Guarantees” are a great way to fill the ship with people looking for a good rate.

Should I buy insurance? Is it worth it?

Without insurance, if you cancel your cruise after final payment, you will suffer penalties. There is no question about it. It could be the full cost of the trip. The cruise line doesn’t care if it was your life savings, if it was a heart attack, a death or if you promise to rebook and say good things about the line. You will not get your money back after final payment without insurance. We mention insurance to everyone. We don’t push it on anyone. But you should consider your own situation before deciding for or against it.

  • Would losing the total cost of trip hurt?
  • Do you have family members who are ill or at risk of illness that if their condition turned worse you would abandon your travel plans? Young children or older family members?
  • Do you have a pre-existing medical condition?
  • Is your trip relatively expensive? Are you leaving the country for 10 days or longer?
  • Are at a point in your life where you are susceptible to accident or illness?
  • Are you booking your own air transportation?
  • Have you ever experienced baggage delay or loss by the airlines?
  • Does your insurance cover medical expenses in a foreign country? Probably not?
  • If you answered yes to any of these questions, then you may want to consider insurance. It usually covers baggage, trip delay, trip interruption, medical expenses, medical evacuation, and more. The cruise lines’ insurance typically doesn’t cover pre-existing conditions but we have other insurance we sell to cover this situations. Ask us for a brochure explaining it in more detail?
  • Is Insurance worth it? If you have to use it, definitely? But insurance also buys peace of mind, which is not a bad reason to have it either?

How do I pay for my cruise?

Deposits
The required deposits payable can vary for each cruise line, please ensure the correct deposit as confirmed by your cruise consultant is paid when booking to guarantee your reservation.

Final Payments
Full payment for all travel arrangements is due at least 8 weeks prior to your departure date from Australia, sometimes sooner depending on the cruise or package that you have booked. 

On occasions cruise lines and wholesalers will give notice that they intend to withdraw a particular special deal and it is quite normal that this notice is only a matter of days and could be months prior to your departure. When this happens we will endeavor to inform all clients immediately for final payments. If you are not able to pay the balance of your booking within a new declared due date you will be re-invoiced for the new price.

The price of any travel related service is never guaranteed until the final balance has been paid and the documents have been issued. We cannot take responsibility for any price increase that may be notified, at any time, by the travel provider.

Credit Card Payments
We reserve the right to charge administration/service fees for balance payments made by credit card.

These charges are: 
1.1% for Visa & Mastercard
1.95% for American Express.

Terms and Conditions
Please Click Here for all our terms and conditions
Back to FAQ