Congratulations to all of you on winning the Cruise Agency of the Year award and to you too Phil on your special award - how great for you. We found you through your advertising in the West Australian and to date have no complaints - Jill

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Both Erica and myself would like to thank you for the way you handled our recent trip on the Queen Mary. Our hotel in Capetown was more than satisfactory and the tours you organised were excellent. The way you kept us fully informed of the trip as a whole was most appreciated. Many others who had booked through different people were not so lucky! We had a wonderful time and will have no hesitation in recommending you to our friends. - Betty

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Just wanted to say congratulations on your big win and very much deserved. I have no hesitation in recommending the agency to all my framily and friends for your friendly and very obliging service. Plus the fact that everything goes like clockwork when a booking is done by you. - Betty

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Just returned from our cruise on Pacific Jewel. What can I say - excellent, exceeded our expectations in every way - service, activites, cleanliness, food - all15./10. And the destinations - WOW. We also mentioned the great service we found at cruisefinder.com.au and Bicton Travel to quite a few people. - Mary

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I am writing to thank you for managing the organisation of our cruise, flights etc for our recent trip on Costa Deliziosa. It is a delight to deal with you. You are efficient and helpful with a complete minimum of fuss - bravo - Jane

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We are emailing in reagard to Matt Clements. We have had so many happy dealings with Matt. We would like you to be aware of the fact that regardless of how busy he is he has never ignored any of our queries. His service to us (we live in Kalgoorlie and as yet haven't actually met Matt in person) has always been of the highest standards and in a happy manner. We've reommended Matt to our friends also and they have been more than pleased with his service - Audrey

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We had a fabulous time on our cruise. In fact, we both vote it our best holiday ever and will certainly be planning to explore more cruise holiday options in the future. Many thanks for your assistance in organising a truly hassle free holiday experience. - Pip

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Thank you for all your hard work and efficient excellent service on our behalf. We have a son in Perth and will pass your name on to him. - Minnie

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I am writing about Matt Clements to congratulate you on having an employee of Matt's stature in that he has provided us once again with the utmost diligence and service second to none. All of our enquiries with Matt have been dealt with in a professional and timely manner. I sincerely hope that this is recognised by the company. Over the years it has been our experience that travel companies have not shown the courtesy that Matt and your employees have shown and this is why we have continued to nominate you to other people and to avail ourselves of your excellent standard of services. You and your staff all deserve due recognition and we hope that you continue to prosper as we will do our best in promoting you and your company  - John

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Just to let you know that you have given such good service and set such a high benchmark it is now frustrating to deal with other travel agents - Debbie

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 Fiona, Keep up the good work and congratulations on your award for Bicton Travel - Heather 

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We have just recently come back from our trip/cruise to Europe. We had a wonderful holiday and would like to thank Bicton Travel for the wonderful organisation and friendly service that we received. We would also like to mention that it was great with Fiona and Michael on the cruise (Carnival Magic) very friendly and helpful. I will certainly be recommending Bicton Travel - Katija

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Have been meaning to email you to thank you for your service for our 6 week trip to Europe in September/October last year and I see you have won awards as well - obviously other people think you do a good job too! Congratulations. The cruise was amazing on Norwegian Jade - the mini suite was fabulous. The ship was spotless, service  great and the food was unbelievable...very memorable holiday, loved every minute of it. Thanks so much for your part in making it effortless for us on our first trip to Europe. We will certianly look you up again should we do more travelling - maybe next year who knows. - Gail

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Thank you Fiona, Tickets arrived yesterday, great excitement.  Thanks for all your help and prompt service, hopefully we will "cruise" with you again in the near future. - Joe 

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Thanks for organizing our wonderful cruise Fiona and Shore Excursions on Sun Princess, we had an amazing holiday. Of course the Taj Mahal was one of many highlights. It was very well organized in India and we had the best guide for our visit to Delhi and Agra, despite the temperature of  47 degrees . Loved Reunion Island and the Seychelle  Islands, as well as South Africa. The Safari out of Port Elizabeth, to Kariega  game reserve was just fabulous. We look forward to seeing you in the future for our further holidays. Thanks again & Best Wishes . - Margaret & Peter